| Contact Center Quality Assurance Auditor Job Description |
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| The following is a full job description for Contact Center Quality Assurance Auditor. Here are the requirements and responsibilities for Contact Center Quality Assurance Auditor along with statistics. If after reading this page you determine that Contact Center Quality Assurance Auditor is not the position you are looking for, you may want to try one of these similar titles: Contact Center Senior Manager, Contact Center Manager, Contact Center Director, Contact Center Quality Analyst, Contact Center Quality Analyst, Sr., Contact Center Quality Manager, Top Contact Center Executive, Contact Center Scheduler I, Contact Center Traffic and Scheduling Supervisor |
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| Requirements and Responsibilities For Contact Center Quality Assurance Auditor |
| Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. |
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| Also referred to as: Call Center Quality Assurance Auditor, Contact Center Quality Metrics Auditor, Customer Service Quality Assurance Audit Specialist |
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| Similar Jobs: Contact Center Senior Manager, Contact Center Manager, Contact Center Director, Contact Center Quality Analyst, Contact Center Quality Analyst, Sr., Contact Center Quality Manager, Top Contact Center Executive, Contact Center Scheduler I, Contact Center Traffic and Scheduling Supervisor |
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| Level of Education: Contact Center Quality Assurance Auditor Salaries with No Diploma, Contact Center Quality Assurance Auditor Salaries with a High School Diploma or Technical Certificate, Contact Center Quality Assurance Auditor Salaries with an Associate's Degree, Contact Center Quality Assurance Auditor Salaries with a Bachelor's Degree, Contact Center Quality Assurance Auditor Salaries with a Master's Degree or MBA, Contact Center Quality Assurance Auditor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
