| Contact Center Quality Supervisor Job Description |
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| The following is a full job description for Contact Center Quality Supervisor. Here are the requirements and responsibilities for Contact Center Quality Supervisor along with statistics. If after reading this page you determine that Contact Center Quality Supervisor is not the position you are looking for, you may want to try one of these similar titles: Contact Center Traffic and Scheduling Supervisor, Inbound Contact Center Senior Supervisor, Inbound Contact Center Supervisor, Contact Center Manager, Contact Center Supervisor, Contact Center Director, SVP of Contact Center Operations, Contact Center Senior Manager, Outbound Contact Center Supervisor |
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| Requirements and Responsibilities For Contact Center Quality Supervisor |
| Oversees contact center quality assurance programs. Supervises inbound and outbound customer interactions to ensure adherence to established quality standards. Implements policies and procedures that improve customer satisfaction and call center performance. Reviews issues in the quality monitoring systems and documents and reports the results to provide management insights. Monitors performance metrics to meet quality goals. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Also referred to as: Call Center Quality Supervisor, Contact Center Quality Assurance Supervisor |
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| Similar Jobs: Contact Center Traffic and Scheduling Supervisor, Inbound Contact Center Senior Supervisor, Inbound Contact Center Supervisor, Contact Center Manager, Contact Center Supervisor, Contact Center Director, SVP of Contact Center Operations, Contact Center Senior Manager, Outbound Contact Center Supervisor |
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| Level of Education: Contact Center Quality Supervisor Salaries with No Diploma, Contact Center Quality Supervisor Salaries with a High School Diploma or Technical Certificate, Contact Center Quality Supervisor Salaries with an Associate's Degree, Contact Center Quality Supervisor Salaries with a Bachelor's Degree, Contact Center Quality Supervisor Salaries with a Master's Degree or MBA, Contact Center Quality Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
