| Customer Experience Senior Manager Job Description |
 |
| The following is a full job description for Customer Experience Senior Manager. Here are the requirements and responsibilities for Customer Experience Senior Manager along with statistics. If after reading this page you determine that Customer Experience Senior Manager is not the position you are looking for, you may want to try one of these similar titles: Customer Experience Manager, Customer Experience Analyst, Customer Experience Coordinator, Customer Service Senior Manager, Customer Insights Senior Manager, Customer Success Manager, Customer Service Manager, Technical Customer Support Manager, Customer Segment Manager |
|
| Requirements and Responsibilities For Customer Experience Senior Manager |
| Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
| |
|
| Also referred to as: Customer Experience Senior Strategy Manager |
|
| Similar Jobs: Customer Experience Manager, Customer Experience Analyst, Customer Experience Coordinator, Customer Service Senior Manager, Customer Insights Senior Manager, Customer Success Manager, Customer Service Manager, Technical Customer Support Manager, Customer Segment Manager |
|
| Level of Education: Customer Experience Senior Manager Salaries with No Diploma, Customer Experience Senior Manager Salaries with a High School Diploma or Technical Certificate, Customer Experience Senior Manager Salaries with an Associate's Degree, Customer Experience Senior Manager Salaries with a Bachelor's Degree, Customer Experience Senior Manager Salaries with a Master's Degree or MBA, Customer Experience Senior Manager Salaries with a JD, MD, PhD or Equivalent |
|
|
| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
