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| Contact Center Traffic and Scheduling Manager | | Compare |
| Alternate job titles: Customer Technical Information Center Manager |
| Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
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| Contact Center Senior Manager | | Compare |
| Alternate job titles: Contact Center Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Contact Center Manager | | Compare |
| Alternate job titles: Contact Center Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Customer Service Senior Manager | | Compare |
| Alternate job titles: Customer Service Senior Manager |
| Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and... view job details |
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| Inbound Contact Center Manager | | Compare |
| Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager |
| Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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| Customer Success Manager | | Compare |
| Alternate job titles: Customer Success Manager |
| Directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the... view job details |
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| Customer Experience Senior Manager | | Compare |
| Alternate job titles: Customer Experience Senior Manager |
| Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and... view job details |
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| Technical Customer Support Manager | | Compare |
| Alternate job titles: Technical Customer Support Manager |
| Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that... view job details |
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| Customer Experience Manager | | Compare |
| Alternate job titles: Customer Experience Manager |
| Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and... view job details |
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| Customer Segment Manager | | Compare |
| Alternate job titles: Customer Insight and Research Manager | Customer Segment Analytics Research Manager | Marketing Segment Research Manager |
| Responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on... view job details |
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| Customer Service Manager | | Compare |
| Alternate job titles: Customer Care Manager | Customer Support Services Manager |
| Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and... view job details |
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| Information Security Manager | | Compare |
| Alternate job titles: InfoSec Manager | IS and Cyber Security Manager | IS Security Manager |
| Responsible for developing and managing Information Systems cyber security, including disaster recovery, database protection and software development. Manages IS security analysts to ensure that all applications are functional and... view job details |
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| Data Center Manager | | Compare |
| Alternate job titles: Data Center Manager |
| Manages data center operations to ensure the performance, availability, and security of an organization's data. Implements procedures and policies for installing, configuring, and maintaining servers, networks, and storage... view job details |
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| Distribution Center Manager | | Compare |
| Alternate job titles: Distribution Center Operations Manager |
| Manages the overall planning, organizing, and operations of a distribution center. Oversees all distribution functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory levels to ensure... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Technical Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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