| Customer Service Representative III Job Description |
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| The following is a full job description for Customer Service Representative III. Here are the requirements and responsibilities for Customer Service Representative III along with statistics. If after reading this page you determine that Customer Service Representative III is not the position you are looking for, you may want to try one of these similar titles: Customer Service Trainer III, Customer Service Representative I, Customer Service Representative II, Customer Service Representative IV, Technical Customer Support Representative III, Customer Retention Representative III, Customer Service Supervisor, Retail Store Customer Service Representative, Customer Service Manager |
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| Requirements and Responsibilities For Customer Service Representative III |
| Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Also referred to as: Customer Care Representative III, Customer Service and Support Representative III, Non-Technical Customer Service Specialist - Senior |
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| Similar Jobs: Customer Service Trainer III, Customer Service Representative I, Customer Service Representative II, Customer Service Representative IV, Technical Customer Support Representative III, Customer Retention Representative III, Customer Service Supervisor, Retail Store Customer Service Representative, Customer Service Manager |
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| Level of Education: Customer Service Representative III Salaries with a High School Diploma or Technical Certificate, Customer Service Representative III Salaries with an Associate's Degree, Customer Service Representative III Salaries with a Bachelor's Degree, Customer Service Representative III Salaries with a Master's Degree or MBA, Customer Service Representative III Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
