| Membership Services Representative II Job Description |
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| The following is a full job description for Membership Services Representative II. Here are the requirements and responsibilities for Membership Services Representative II along with statistics. If after reading this page you determine that Membership Services Representative II is not the position you are looking for, you may want to try one of these similar titles: Membership Services Representative I, Technical Customer Support Representative II, Employee Services Representative II, Sales Representative II, Contact Center Representative II - Inbound, Inside Sales Representative II, Membership Associate - Museum, Provider Services Representative II, Contact Center Representative II - Outbound |
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| Requirements and Responsibilities For Membership Services Representative II |
| Responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. May draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Also referred to as: Membership Assistant II, Membership Support Associate II |
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| Similar Jobs: Membership Services Representative I, Technical Customer Support Representative II, Employee Services Representative II, Sales Representative II, Contact Center Representative II - Inbound, Inside Sales Representative II, Membership Associate - Museum, Provider Services Representative II, Contact Center Representative II - Outbound |
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| Level of Education: Membership Services Representative II Salaries with No Diploma, Membership Services Representative II Salaries with a High School Diploma or Technical Certificate, Membership Services Representative II Salaries with an Associate's Degree, Membership Services Representative II Salaries with a Bachelor's Degree, Membership Services Representative II Salaries with a Master's Degree or MBA, Membership Services Representative II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Business Services, Edu., Gov't. & Nonprofit, Healthcare | |
