| Technical Customer Support Senior Manager Job Description |
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| The following is a full job description for Technical Customer Support Senior Manager. Here are the requirements and responsibilities for Technical Customer Support Senior Manager along with statistics. If after reading this page you determine that Technical Customer Support Senior Manager is not the position you are looking for, you may want to try one of these similar titles: Technical Customer Support Manager, Technical Customer Support Specialist I, Technical Customer Support Supervisor, Technical Customer Support Specialist IV, Technical Customer Support Specialist II, Technical Customer Support Specialist III, Technical Customer Support Representative III, Technical Customer Support Representative I, Technical Customer Support Team Leader |
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| Requirements and Responsibilities For Technical Customer Support Senior Manager |
| Manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
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| Also referred to as: District Manager, Technical Services, Technical Services Operations District Manager |
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| Similar Jobs: Technical Customer Support Manager, Technical Customer Support Specialist I, Technical Customer Support Supervisor, Technical Customer Support Specialist IV, Technical Customer Support Specialist II, Technical Customer Support Specialist III, Technical Customer Support Representative III, Technical Customer Support Representative I, Technical Customer Support Team Leader |
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| Level of Education: Technical Customer Support Senior Manager Salaries with a Bachelor's Degree, Technical Customer Support Senior Manager Salaries with a Master's Degree or MBA, Technical Customer Support Senior Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
