| Customer Retention Representative I Job Description |
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| The following is a full job description for Customer Retention Representative I. Here are the requirements and responsibilities for Customer Retention Representative I along with statistics. If after reading this page you determine that Customer Retention Representative I is not the position you are looking for, you may want to try one of these similar titles: Customer Retention Representative III, Customer Service Representative I, Technical Customer Support Representative I, Customer Service Trainer I, Technical Customer Support Representative III, Technical Customer Support Representative II, Contact Center Representative I - Inbound, Technical Customer Support Specialist I, Customer Service Representative III |
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| Requirements and Responsibilities For Customer Retention Representative I |
| Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. May require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. |
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| Also referred to as: At Risk Customer Support Representative I, Customer Service/Retention Representative, Entry |
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| Similar Jobs: Customer Retention Representative III, Customer Service Representative I, Technical Customer Support Representative I, Customer Service Trainer I, Technical Customer Support Representative III, Technical Customer Support Representative II, Contact Center Representative I - Inbound, Technical Customer Support Specialist I, Customer Service Representative III |
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| Level of Education: Customer Retention Representative I Salaries with No Diploma, Customer Retention Representative I Salaries with a High School Diploma or Technical Certificate, Customer Retention Representative I Salaries with an Associate's Degree, Customer Retention Representative I Salaries with a Bachelor's Degree, Customer Retention Representative I Salaries with a Master's Degree or MBA, Customer Retention Representative I Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
