| Customer Service Training Supervisor Job Description |
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| The following is a full job description for Customer Service Training Supervisor. Here are the requirements and responsibilities for Customer Service Training Supervisor along with statistics. If after reading this page you determine that Customer Service Training Supervisor is not the position you are looking for, you may want to try one of these similar titles: Customer Service Supervisor, Customer Service Trainer II, Customer Service Trainer I, Customer Service Trainer III, Customer Service Training Manager, Customer Service Senior Manager, Customer Service Manager, Technical Customer Support Supervisor, Customer Service Representative IV |
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| Requirements and Responsibilities For Customer Service Training Supervisor |
| Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Also referred to as: Customer Service Coaching and Training Supervisor, Customer Service Training Supervisor - Call Center |
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| Similar Jobs: Customer Service Supervisor, Customer Service Trainer II, Customer Service Trainer I, Customer Service Trainer III, Customer Service Training Manager, Customer Service Senior Manager, Customer Service Manager, Technical Customer Support Supervisor, Customer Service Representative IV |
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| Level of Education: Customer Service Training Supervisor Salaries with No Diploma, Customer Service Training Supervisor Salaries with a High School Diploma or Technical Certificate, Customer Service Training Supervisor Salaries with an Associate's Degree, Customer Service Training Supervisor Salaries with a Bachelor's Degree, Customer Service Training Supervisor Salaries with a Master's Degree or MBA, Customer Service Training Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
