| Customer Service Training Manager Job Description |
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| The following is a full job description for Customer Service Training Manager. Here are the requirements and responsibilities for Customer Service Training Manager along with statistics. If after reading this page you determine that Customer Service Training Manager is not the position you are looking for, you may want to try one of these similar titles: Customer Service Manager, Customer Service Senior Manager, Customer Service Trainer II, Customer Service Trainer I, Customer Service Trainer III, Customer Service Training Supervisor, Customer Service Supervisor, Sales Training Manager, Training Manager |
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| Requirements and Responsibilities For Customer Service Training Manager |
| Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: Customer Service Coaching and Training Manager, Customer Service Training Manager, Call Center |
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| Similar Jobs: Customer Service Manager, Customer Service Senior Manager, Customer Service Trainer II, Customer Service Trainer I, Customer Service Trainer III, Customer Service Training Supervisor, Customer Service Supervisor, Sales Training Manager, Training Manager |
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| Level of Education: Customer Service Training Manager Salaries with a Bachelor's Degree, Customer Service Training Manager Salaries with a Master's Degree or MBA, Customer Service Training Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
