| Customer Retention Representative II Job Description |
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| The following is a full job description for Customer Retention Representative II. Here are the requirements and responsibilities for Customer Retention Representative II along with statistics. If after reading this page you determine that Customer Retention Representative II is not the position you are looking for, you may want to try one of these similar titles: Customer Retention Representative III, Customer Service Representative II, Technical Customer Support Representative II, Customer Success Associate II, Technical Customer Support Representative III, Customer Service Representative I, Customer Service Representative III, Customer Service Representative IV, Customer Retention Representative I |
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| Requirements and Responsibilities For Customer Retention Representative II |
| Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. |
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| Also referred to as: At Risk Customer Support Representative II, Customer Service/Retention Representative, Experienced |
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| Similar Jobs: Customer Retention Representative III, Customer Service Representative II, Technical Customer Support Representative II, Customer Success Associate II, Technical Customer Support Representative III, Customer Service Representative I, Customer Service Representative III, Customer Service Representative IV, Customer Retention Representative I |
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| Level of Education: Customer Retention Representative II Salaries with No Diploma, Customer Retention Representative II Salaries with a High School Diploma or Technical Certificate, Customer Retention Representative II Salaries with an Associate's Degree, Customer Retention Representative II Salaries with a Bachelor's Degree, Customer Retention Representative II Salaries with a Master's Degree or MBA, Customer Retention Representative II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
