| Field Service Senior Manager Job Description |
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| The following is a full job description for Field Service Senior Manager. Here are the requirements and responsibilities for Field Service Senior Manager along with statistics. If after reading this page you determine that Field Service Senior Manager is not the position you are looking for, you may want to try one of these similar titles: Field Service Manager, Field Service Director, Field Service Supervisor, Sr., Field Service Supervisor, Customer Service Senior Manager, Field Service Technician I, Field Service Technician III, Field Service Technician II, Field Service Technician IV |
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| Requirements and Responsibilities For Field Service Senior Manager |
| Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
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| Also referred to as: Field Customer Support Senior Manager, Field Service Engineering Senior Manager, Technical Field Service Senior Manager |
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| Similar Jobs: Field Service Manager, Field Service Director, Field Service Supervisor, Sr., Field Service Supervisor, Customer Service Senior Manager, Field Service Technician I, Field Service Technician III, Field Service Technician II, Field Service Technician IV |
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| Level of Education: Field Service Senior Manager Salaries with a Bachelor's Degree, Field Service Senior Manager Salaries with a Master's Degree or MBA, Field Service Senior Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
