| Customer Retention Manager Job Description |
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| The following is a full job description for Customer Retention Manager. Here are the requirements and responsibilities for Customer Retention Manager along with statistics. If after reading this page you determine that Customer Retention Manager is not the position you are looking for, you may want to try one of these similar titles: Customer Retention Representative III, Customer Success Manager, Customer Experience Manager, Customer Service Senior Manager, Customer Service Manager, Customer Experience Senior Manager, Customer Retention Supervisor, Technical Customer Support Manager, Customer Retention Representative I |
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| Requirements and Responsibilities For Customer Retention Manager |
| Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: At Risk Customer Support Manager, Customer Retention/Insights Manager, Customer Satisfaction & Retention Manager, Customer Service/Retention Manager, Customer Success and Satisfaction Manager |
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| Similar Jobs: Customer Retention Representative III, Customer Success Manager, Customer Experience Manager, Customer Service Senior Manager, Customer Service Manager, Customer Experience Senior Manager, Customer Retention Supervisor, Technical Customer Support Manager, Customer Retention Representative I |
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| Level of Education: Customer Retention Manager Salaries with No Diploma, Customer Retention Manager Salaries with a High School Diploma or Technical Certificate, Customer Retention Manager Salaries with an Associate's Degree, Customer Retention Manager Salaries with a Bachelor's Degree, Customer Retention Manager Salaries with a Master's Degree or MBA, Customer Retention Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
