| Customer Retention Supervisor Job Description |
 |
| The following is a full job description for Customer Retention Supervisor. Here are the requirements and responsibilities for Customer Retention Supervisor along with statistics. If after reading this page you determine that Customer Retention Supervisor is not the position you are looking for, you may want to try one of these similar titles: Customer Retention Representative III, Customer Retention Manager, Customer Service Supervisor, Technical Customer Support Supervisor, Customer Retention Representative I, Customer Retention Representative II, Customer Insights Supervisor, Customer Success Associate II, Customer Success Associate III |
|
| Requirements and Responsibilities For Customer Retention Supervisor |
| Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. |
| |
|
| Also referred to as: At Risk Customer Support Supervisor, Customer Service/Retention Supervisor |
|
| Similar Jobs: Customer Retention Representative III, Customer Retention Manager, Customer Service Supervisor, Technical Customer Support Supervisor, Customer Retention Representative I, Customer Retention Representative II, Customer Insights Supervisor, Customer Success Associate II, Customer Success Associate III |
|
| Level of Education: Customer Retention Supervisor Salaries with No Diploma, Customer Retention Supervisor Salaries with a High School Diploma or Technical Certificate, Customer Retention Supervisor Salaries with an Associate's Degree, Customer Retention Supervisor Salaries with a Bachelor's Degree, Customer Retention Supervisor Salaries with a Master's Degree or MBA, Customer Retention Supervisor Salaries with a JD, MD, PhD or Equivalent |
|
|
| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
